Everything used outside the rent, credits, external bookings, additional work, recharged automatically.
The allowance is in the contract, the usage in a booking tool and the recharging in Excel. At the end of the month, someone adds it up by hand, and because it is manual work, it does not happen every month. That is where the revenue that takes the least effort to earn leaks away.
Meeting room usage above the allowance goes onto the invoice automatically.
Non-tenants book with their own rate and payment flow.
Who uses what, and what does that bring in.
Everything used outside the rent is linked to a company and to a rate.
You record per company how many credits are included per period. Every booking is deducted from that automatically, with the weighting that belongs to that room: a large boardroom can cost more credits per hour than a small meeting room. The member sees their balance when booking, you see it in the company record.
If a company goes over its allowance, Doory records it at that moment at the rate for that room, together with the bookings it comes from. So at the end of the month there is no more calculating, only a check. The supporting detail you need when there is a question is already there.
A tenant orders extra cleaning, catering or storage from the service catalogue themselves; you approve. If it is something that recurs every week, you record it as an add-on with its own service agreement, which the customer approves in the portal. It appears on the invoice as a separate line, so the tenant sees what they pay for the space and what for the service.
Whether unused allowance expires at the end of the period or carries over to the next. Both are possible, but Doory must match the contract; if you set it wrong, you only notice in the first billing run. If a tenant consistently uses twice as much, a higher allowance at a higher price at renewal is calmer for both sides than an extra charge every month.
You decide. Make sure the setting in Doory matches what is in the contract, otherwise you only notice the difference in the first billing run.