Have your account and data deleted

Submit a deletion request

What is deleted

We delete your account and the personal data linked to it, such as your profile and contact details, login details and notification settings.

Some data must be kept longer by us or by the operator of your building because the law requires it, for example invoices (7 years, statutory tax retention) and signed contracts. That data is not used for longer than necessary for that purpose and is deleted afterwards. You can read which periods apply in our privacy statement.

How it works

1. You send the requestFill in the form with the name and email address of your account, or email us directly.
2. We respond within 48 hoursWe check via the email address of your account that the request really comes from you, so nobody else can have your data deleted.
3. Deletion and confirmationAfter verification we delete your account and data within 30 days and send you a confirmation by email.

Do you use Doory through a building?

If you are a member, tenant or visitor of a building that works with Doory, the operator of that building is responsible for your data and we process it on their behalf. You can also submit your request directly to your operator. If you submit it here, we will pass it on to the operator without delay and support them in handling it.

Prefer email?

Send your request from the email address of your account to: