A broken tap, a lift breakdown or a question about the heating: tenants report it in the app and the request goes straight to the right party, with history.
The tenant does not know whether anything is happening with their request, so they report it again a week later, or they stop reporting it and complain about it at renewal. On your side, the requests sit in different mailboxes and two people pick up the same one. A request with a status removes both problems.
Tenants submit a request with a photo and location, without calling or emailing.
For each type of request, you set who picks it up: your own management, cleaning or an external party.
Everything that has ever been reported and resolved, available per unit and per tenant.
A thread with a status, linked to the company and the unit.
The member submits the request in the portal or the app, describes the problem and adds photos. You see immediately which tap it is and how bad it is, instead of having to ask. That is often the difference between one visit and two.
Received, in progress, resolved. If you respond in the thread, the member gets a message according to their own preference, in the app or by email. They do not need to call to find out where things stand, and that saves your team more phone calls than the request itself.
You see which request has been waiting longest and which unit keeps coming back. The latter is the valuable part: three requests about the same heating in two months is not an incident but maintenance you need to plan. In a renewal conversation or with a complaint about service, you then have facts instead of impressions.
Doory does not repair anything and does not send a technician. The request comes in, is tracked and closed, and you can pass it on to the party doing the work, with only the information they need. You call the contractor yourself, and you keep your maintenance planning wherever you keep it now.
Yes. The status is visible in the portal, so you get fewer questions about progress.