Parcels that reach the right person

Mail and parcels pile up at reception and sometimes go missing there. In Doory, reception registers a parcel, the right contact person is notified, and the parcel is collected with a QR code.

The pile at the front desk

A building with thirty tenants receives dozens of parcels a day. The courier drops them off, someone writes a name on them and hopes the recipient comes by. Whatever isn't collected stays put, and after two weeks there is a pile nobody claims any more. And once a month there is a parcel the recipient says never arrived, while nobody can see who took it.

How registration works

Reception records the parcel: which company it is for, which person, and optionally a photo of the label. That person is notified straight away, by push notification in the app or by email, depending on their preference. Each parcel has a QR code, which is scanned on collection. From that moment it is on record who took the parcel and when.

If the recipient isn't known as a member but the company is, the notification goes to that company's contact person. That way nothing is left lying around just because the name on the label is spelled slightly differently.

Why the QR code is there

Not out of distrust, but because it ends the discussion. A parcel that has been collected can be shown to have been collected. And reception can see what is still waiting, instead of looking at a pile.

How much time it saves

Reception no longer has to phone around or search. And because people are notified the moment their parcel arrives, it is usually collected the same day. That solves the pile problem without inventing a new rule.

What you decide yourself

How long you keep parcels and what you do with the rest. Put that in your house rules. Doory keeps track of what is still waiting and for how long, so you can deal with it at fixed moments instead of in a clear-out twice a year.