Extra services with their own contract

Not every arrangement fits in the lease. Weekly cleaning, extra storage or a standing catering arrangement are separate products with their own terms and their own duration. In Doory you record them as an add-on with its own service agreement, which the customer approves themselves.

How it usually goes

A tenant asks for extra cleaning. Someone says yes by email, agrees a price and adds a note to the invoice lines. Three months later nobody knows exactly what was agreed, or the cleaning carries on while the tenant thinks it had stopped. At the billing run the dispute comes: we never ordered this.

Add-ons as a separate product

You set up an add-on as a product with a price, a unit and a period. Linked to a company, it becomes a service agreement alongside the lease, with its own start date and its own notice period. The tenant approves that agreement themselves in the portal, so there is a moment when the customer said: yes, I want this, at this price.

From that moment on it flows into invoicing. The add-on appears as its own line on the invoice, so the tenant sees what they pay for the space and what for the service. When there is a question about the invoice, that is the difference between a two-minute conversation and an afternoon of digging.

Why customer approval is built in

Because most disputes about service charges aren't about price but about consent. If the tenant has approved in the portal, and the applicable terms from the terms library were shown at the time, it is clear what was agreed and when. That also helps when the contact person at the tenant changes.

What this means for your margin

Add-ons are where extra revenue per building comes from, and at the same time where that revenue most often leaks away in practice. Services that are delivered but never invoiced, or arrangements that continue at an old price because they aren't recorded anywhere. When the service has a contract with a duration, it is included in renewal tracking and you see it back in your reports.

Where the product stops

Doory doesn't deliver the service and doesn't schedule it with your supplier. It records what was agreed, with whom, at what price, and makes sure it ends up on the invoice. You still have to call the cleaner yourself.