Ordering services the way you book a room

Extra cleaning, catering for a meeting, an office move: every tenant asks for something now and then. In Doory you put those services in a service catalogue. Members order themselves, you approve, and the conversation about it is kept with the request.

Why these requests take time today

They come in through every channel: an email, a WhatsApp message, someone walking past the front desk. Every request starts with the same three questions: for which day, for how many people, and who is paying. With twenty tenants you spend an hour a day going back and forth, and half the arrangements exist only in someone's head.

What's in the catalogue

Per service: what it is, what it costs, what details you need and how far in advance it has to be requested. A member chooses the service, fills in the fields and sends it. Because the questions are fixed in advance, the request is complete in one go.

Then comes the approval. You see the request, approve it or ask a question back. Every request has a conversation attached, so all the back and forth is in one place instead of in two mailboxes. A colleague can take it over without needing your inbox.

From approval to invoice

An approved service appears on that company's invoice as a separate line. That ends the discussion at the end of the month: the tenant ordered it themselves, with a price, and the request is in their portal. For a recurring service such as weekly cleaning, you set it up as an add-on with its own service agreement instead of ordering it again every week.

What it gives you

Fewer loose messages, and insight into what goes on in your building. After a month you see which services are being used and by whom. Often it turns out that one service is requested so often that you're better off offering it as a standard part of the package, and that another is used so rarely that it can go.

What you decide yourself

Which services go into the catalogue and which need approval. You can let an extra meeting room layout go through without approval. Catering for thirty people, preferably not.