Coworking Membership Terms & Conditions
These Terms govern day passes, recurring coworking memberships, and related access to coworking locations operated through the Flexas/Doory multi-building setup.
1. Scope and definitions
"Operator" means the legal entity identified on the checkout page, invoice, membership confirmation, or other written confirmation for the relevant building. "Member" means the person or company entering into the Agreement with the Operator. "Agreement" means the membership order, checkout confirmation, applicable price and plan details, building-specific rules, and these Terms together.
"Building" means any coworking location made available by or through the Operator. "Included Building(s)" means the building or buildings expressly included in the selected plan. "House Rules" means the operating, safety, access, and community rules applicable to a Building.
2. Applicability and order of precedence
These Terms apply to every coworking day pass, membership, renewal, add-on, and related use of the Buildings.
- The checkout summary, plan page, or written offer for the selected plan prevails first.
- Then any building-specific rules or service description communicated for the relevant Building.
- Then these Terms.
The Member's own terms do not apply unless expressly accepted in writing by the Operator.
3. Membership model and multi-building setup
The Operator may offer day passes, monthly memberships, yearly memberships, business memberships, and add-ons or credits for related services.
The selected plan determines the Included Building(s), access scope, booking rights, fair use limits, billing cycle, minimum term, and price.
Access to a Building does not guarantee a dedicated desk, private office, meeting room, parking space, locker, or other facility unless explicitly included in the selected plan or separately reserved.
The Operator may add, remove, replace, or reconfigure Buildings, floors, common areas, and amenities where reasonably required for operational, safety, commercial, or landlord reasons. If a material reduction affects the core service of an active membership, the Operator will offer a reasonable substitute, credit, or pro rata refund.
4. Formation of the agreement
The Agreement is formed when the Member completes checkout or otherwise confirms the order and the Operator accepts it.
The Operator may refuse or cancel an order before activation where reasonably necessary, including for fraud prevention, sanctions screening, duplicate orders, capacity limits, safety concerns, or manifest pricing or system errors.
If the Member enters into the Agreement on behalf of a company, that person confirms they are authorized to bind the company. The company remains responsible for all users added under its membership.
5. Access rights and credentials
Access rights are personal, limited, revocable, and non-transferable unless the Operator expressly permits company reassignment within a business membership.
Keys, key cards, mobile credentials, tags, codes, and digital access rights remain the property of the Operator or its suppliers.
- Credentials must be kept secure and may not be copied, shared, lent, sold, or transferred.
- Loss, theft, compromise, or unauthorized use must be reported immediately.
- The Member is responsible for activity carried out using issued credentials unless compromise was reported in time.
- The Operator may charge replacement fees, administrative costs, and direct third-party costs stated in the applicable price list or House Rules.
6. Use of the Buildings
The Buildings may only be used for normal professional coworking purposes compatible with the selected plan, the Building, and applicable law.
- No residential use, storage, illegal activity, nuisance, or unsafe activity.
- No reselling access, sub-licensing space, or operating a competing coworking or reception service.
- No interference with networks, security systems, or building operations.
- No installation of furniture, cabling, telecom, servers, or equipment beyond normal portable business equipment without prior written approval.
- No misleading use of the Operator's name, logo, or address.
The Member is liable for damage caused by the Member, its personnel, guests, contractors, or invitees, except for normal wear and tear.
Building access hours, staffed reception hours, event restrictions, and temporary closures may differ by Building and may change from time to time.
7. House Rules, community standards, and guests
The Member must comply with the House Rules of each Building used.
The Operator may update House Rules where reasonably necessary for safety, security, operations, or community standards.
Guest access is only permitted if the selected plan, booking flow, or House Rules allow it. The Member remains responsible for all guests.
The Operator may deny entry to or remove any person who breaches the Agreement, House Rules, law, or reasonable staff instructions.
8. Booking, availability, and ancillary services
Meeting rooms, phone booths, event spaces, parking, lockers, printing, mail handling, and other ancillary services are subject to separate availability, booking rules, price lists, and fair use limits.
Mail, deliveries, and package handling are accepted only if the relevant Building and plan permit that service.
Internet, Wi-Fi, telephony, and other utilities are provided on a best-efforts basis. The Operator does not guarantee uninterrupted or error-free availability.
9. Prices, invoicing, and payment
Prices, VAT treatment, deposit requirements, and any setup, replacement, or overage fees are stated in the checkout flow, the plan summary, invoice, or applicable price list.
Unless stated otherwise, recurring memberships renew automatically for successive billing periods matching the selected plan.
Invoices and payment links may be issued through the Operator's billing provider, including WeFact and connected payment methods.
The Member must pay all invoices on time and using the permitted payment method. Fixed recurring fees are payable in advance unless the plan states otherwise.
If payment remains overdue, the Operator may suspend access, bookings, and services until the overdue amount is paid.
Statutory interest, reasonable collection costs, chargeback costs, and direct third-party recovery costs may be charged to the extent permitted by law.
10. Term, renewal, cancellation, and cooling-off
Day passes end automatically after the booked usage period and do not renew.
Recurring memberships continue for the initial term shown at checkout and then renew automatically for successive billing periods unless cancelled in accordance with the selected plan.
Unless a shorter or longer notice period is clearly stated in the selected plan, a cancellation submitted before the next renewal invoice or charge takes effect at the end of the current paid billing period.
If the selected plan includes a minimum term, cancellation prevents renewal after that minimum term but does not shorten the minimum commitment already agreed.
Any consumer cooling-off right under mandatory law remains unaffected. Where the Member requests performance to start during the cooling-off period, the Operator may charge a proportionate amount for services already supplied to the extent permitted by law.
Date-specific services, including day passes for a chosen date, may be excluded from the cooling-off right where the law allows.
11. Suspension and termination
The Operator may suspend or terminate the Agreement immediately for material breach, overdue payment not cured in time, unlawful or unauthorized use, safety or sanctions risk, fraud, or materially inaccurate onboarding or billing information.
Suspension does not waive the Member's obligation to pay amounts already due.
On termination or expiry, the Member must stop using the Buildings, vacate any occupied space, return credentials, and remove property.
12. Changes to services and Terms
The Operator may make reasonable changes to the services, Buildings, House Rules, access technology, and these Terms where required by law, security, supplier changes, landlord requirements, operational needs, or product development.
If a material adverse change reduces the contracted service and no reasonable alternative is offered, the Member may cancel the affected recurring membership from the effective date of the change.
13. Liability, risk, and insurance
The Member uses the Buildings and services at its own risk, except to the extent damage is caused by the Operator's intentional misconduct or gross negligence or where liability cannot be excluded under mandatory law.
The Operator is not liable for indirect or consequential loss, loss of profit, revenue, savings, goodwill or data, business interruption, acts or omissions of third-party providers, or loss, theft, or damage to property not caused by the Operator's intentional misconduct or gross negligence.
Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under mandatory law.
The Member is responsible for adequate insurance for its property, business activities, employees, contractors, and guests.
14. Privacy and personal data
The Operator processes personal data in accordance with the applicable privacy notice and data protection law.
The Member must ensure that personal data it provides about employees, guests, or authorized users may lawfully be shared for access control, billing, support, and security purposes.
The Operator may use third-party providers for billing, communications, identity, access control, and building operations.
15. Complaints and notices
Operational complaints should be reported promptly through the Platform, reception, or the contact details provided by the Operator.
Formal notices under the Agreement must be made in writing, including by email if the Operator has made email available for that purpose.
16. Governing law and forum
Dutch law applies. Disputes will be submitted to the competent court in Amsterdam, unless mandatory law requires a different forum.
17. Building-specific schedule
The following items may vary by Building and form part of the Agreement when shown during checkout, in the membership confirmation, on the building page, in the price list, or in House Rules:
- Operator legal entity and contact details.
- Included Building(s) and access scope.
- Opening hours and staffed hours.
- Plan price, VAT, deposit, and replacement fees.
- Booking rights, credits, and fair use limits.
- Guest rules.
- Mail or package handling rules.
- Special safety, event, or community rules.
- Any building-specific cancellation or minimum-term detail shown before purchase.